Emplonet client - Volvo Financial Services - is the global financial solutions provider of the Volvo Group, supporting the Volvo Group brands with expert financial services. This includes providing customers and dealers with a full-range of offerings, such as financing, leasing, and insurance solutions. VFS team of about 1,400 professionals are located in 45 countries worldwide. As a part of the Volvo Financial Services team, you will experience challenging assignments, gain international exposure, and interact with colleagues around the world in the Volvo Group.
PURPOSE OF THE JOB
The Customer Service Representative VFS is responsible for for administration of documentation of new leasing agreements and monitoring of existing agreement as well as respective evidence of contracts in the contract management system. Accountable for all customer queries and requests and resolves them or passes them to the responsible function. Responsible for invoicing, contracts termination, changes of active leasing agreements.
• have experience working within contract initiation/administration and customer service in the finance/ leasing industry
• have interpersonal skills supported by strong written and verbal communication skills
• have good knowledge of financial service products & services
• have university degree in Business or related field
• have ability to work with cross functional teams, dive deep into the details, and at the same time, be able to communicate key metrics to the management
• have ability to work independently in a fast-paced and rapidly changing environment
• have good knowledge of Microsoft Office (Excel, Word)
• are fluent in Lithuanian and advanced in English
• have communicative Russian (would be an asset)
• extensive health insurance, competitive salary and bonus system
• an environment where we work with passion, we trust each other and we embrace change to stay ahead
• to join a global and diverse team of highly skilled professionals who make customers win
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Confidentiality guaranteed. Only selected candidates to be contacted.