Truck Workshop Customer Service Representative

Truck Workshop Customer Service Representative

UAB Volvo Lietuva

Vilnius, Lithuania

Customer service

1900-2500 €/month (gross)

Head of Recruitment

Martyna Zubauskaitė

Tel.: +370 61704754
El. paštas: martyna@emplonet.lt

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Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

Here at Volvo Trucks, we are looking for Truck Workshop Customer Service Representative to join our Vilnius Site.

As Truck Workshop Customer Service Representative, you will be joining our Service & Workshop team at our Truck Centre. Here we believe are at the forefront of Electromobility so you will also be working on providing service to clients of trucks with a range of systems which include alternative fuels such as LNG, hybrid and Full electric vehicles. You will work in a dynamic environment with proffessional and friendly colleagues. Teamwork and collaboration are the foundations of our business.

What will you do?

As a Customer Service Representative, youll be directly responsible for ensuring that customer service related to vehicle repairs is carried out to the highest possible standard at this efficient and modern retail Truck Workshop.

Main activities and core responsibilities:

Greet all customers on arrival at the Truck Workshop in a professional and friendly manner.
Clarify for the customer and the workshop the basis for the repair Retail/ Warranty/ Contract.
Provide customer service for clients, consult and inform about vehicle maintenance, repairs and services provided.
Plan work in to the workshop schedule and organize truck repair works.
Provide cost estimates.
Create job card/repair order for the work to be carried out.
Agree timescales for unscheduled work with customers and follow through to completion.
Be able to convert a workshop repair order into a sales invoice.
Communicate with customers after delivering services.
Initiate process improvements and larger safety in the workplace.

Who are You?

Skills/Qualifications:

We’d expect you to have

Willingness and ability to serve customers by providing them a great service experience
Technical education (or you are the last year student)
Work experience in customer service with engineering background
A basic working knowledge of vehicle technology
A desire to learn and improve
To be an active member of our team while being competent enough to develop new working processes or to enhance current ones
A general level of computer literacy
Excellent communication, planning and organizational skills
Excellent Lithuanian and good English language skills

What we have to offer:

We offer a solid package of compensation and benefits, plus you will enjoy:

Joining a global and diverse team of highly skilled professionals who make customers win
Opportunity to grow both personally and professionally
Space to initiate and implement changes for customer success and prosperity of society
Environment where we work with passion, trust each other, and embrace change to stay ahead
Package of company benefits such as trainings, additional health insurance and more

Ready for the next move?

Are you excited to bring your skills and disruptive ideas to the table? We cant wait to hear from you. Apply today by sending your CV and motivation letter in English or Lithuanian: jobs.volvogroup.com/job-invite/13533/

At Volvo Trucks, we believe our employees are our greatest assets to enable us to deliver excellent service to our customers. Our culture promotes training and development to help individuals reach their career goals, and positive working relationships between staff and managers where ideas are valued.

So, if youre genuinely excited by what we have on offer and know that you can further strengthen the Volvo Trucks team to make it even more of a success, then dont hesitate to get in touch with us.

Job overview

Job ad expires on

2024-12-11

City

Vilnius

Salary range

1900-2500 €/month (gross) (before withholding taxes, calculated as hourly pay) depending on skills and experience. Also, bonus program will be applied in accordance with the Company policy.

About the Company

Emplonet client – UAB Volvo Lietuva:

Who we are and what we believe in:
Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.

Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities.

At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.